IncidentAndProblemManagement

Notion provides a powerful and user-friendly incident and project management template. It’s perfect for startups or anyone who needs to keep track of incidents, tasks, bugs, etc. with adjustable due dates based on incident severity.
Simply create your SLA table (incident priorities with target response and resolution times), then add incidents to the incident table and the template will automatically compute target response and resolution dates.
Notable features include:
– Calculated percentage of incidents responded to and resolved on time
– Flags when targets are not met
– Warnings when resolution is overdue
– Customizable views