This Notion Template is an excellent option for small businesses and projects, as it allows you to create, control and track your Customer Journey Maps all in one place. You pay once and you will be able to build unlimited customized maps.
Benefits of using this template:
– Improve current customer experience
– Envision future customer experience
– Gain a deeper understanding of your customer
– Identify advantages and weaknesses within your sales funnel
– Identify gaps in service communication
– Reduce costs or increase sales by focusing on what matters to your customer
Questions this template can help you answer:
– Is my online interface user-friendly and matching customer expectations?
– Why is the user navigating away from the site so quickly?
– How often is my customer reaching out to customer service and is the team able to address the issues in a timely manner?
– How is the customer interacting with my brand before they decide to make a purchase?
– How are they feeling at this stage?
– Does my customer have barriers or motivators for buying my product/service?
What’s inside?
– A Customer Journey Mapping Guide for beginners
– Step by Step guide on how to use the template
– More than 30 External Curated Resources including information related to Goals, Buyer Personas, Customer Journey Mapping, and Research and Information
– A real example of how to use the template
– Templates with “Cheatsheet” as toggles to keep important definitions accessible at any time
– Integration ideas and curated resources to automate your Research and Information process
– Access to a Google Drive File with the icons used in the template
– A Customer Journey Dashboard that includes:
– Goals Database: Establish your company’s goals before start mapping
– Buyer Persona Database: Aesthetic template for building the Buyer Personas
– Customer Journey Database: Visual representation of your customer journey
– Space for Research & Information: Include surveys, analytics, and research
Why we created this?
We created this template to show how Notion can be an excellent tool for small entrepreneurs and to demonstrate how business concepts and systems can blend with digital approaches. This template allows entrepreneurs and small consultants to reduce costs by having a Customer Journey Building tool with unlimited maps and that solves the same goals that other paid software in the market.
FAQ
– Can I personalize my template
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